Refund policy

Return & Refund Policy

At My Cuddi, every personalised blanket is made especially for you. Because our products are made to order, we do not accept returns or exchanges for change of mind, incorrect personalisation entered by the customer, or ordering the wrong product.

Personalised Orders
Please carefully check all personalisation details before placing your order. Once an order has entered production, changes or cancellations may not be possible.

If incorrect personalisation information is provided by the customer, we are unable to offer a refund or replacement.

Damaged, Defective or Incorrect Items
We want you to love your My Cuddi. If your order arrives damaged, defective, or there is an error with the product or printing, please contact us within 30 days of delivery with your order number and clear photos showing the issue.

If the issue is confirmed, we will arrange a replacement or refund where appropriate. This follows our print-on-demand production partner's resolution process.

You do not need to return a damaged or defective item unless we specifically ask you to.

Lost Orders
If your order appears to have been lost in transit, please contact us so we can investigate the shipment and work with our fulfillment partner to resolve the issue.

Contact Us
If you have an issue with your order, please contact us through our Contact page or email support@mycuddi.com, including your order number and photos where relevant.

Your Consumer Rights
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.