Shipping policy
At My Cuddi, every personalised blanket is made especially for you. Because your order is custom-made, please allow time for both production and shipping.
Order Processing & Production
Personalised orders are typically processed and produced within 2–7 business days after your order is submitted for production.
During busy periods, holidays, or periods of high order volume, production may take a little longer.
Because each item is personalised, orders may require a review of the customisation before production begins.
Shipping Within the United States
Once your order has been produced and shipped, standard US delivery typically takes approximately 2–5 business days.
Your order will receive tracking information once it has been shipped, where tracking is available.
Estimated total delivery time: approximately 4–12 business days from order submission to delivery.
Please note that these are estimates and are not guaranteed delivery dates.
International Shipping
My Cuddi will initially focus on shipping within the United States. International shipping will be introduced as we expand globally.
When international shipping becomes available, delivery times will vary depending on the destination, shipping provider, customs processing, and local delivery services.
International customers may also be responsible for customs duties, taxes, or other import fees imposed by their country.
Shipping Costs
Shipping costs are calculated and displayed at checkout based on the destination and shipping method available for your order.
Shipping rates may vary depending on the product, destination, and fulfilment provider.
Tracking
Once your order has shipped, you will receive tracking information by email when tracking is available.
Please allow some time for tracking information to update after your order has been handed to the carrier.
Delays
While we do our best to provide accurate delivery estimates, My Cuddi cannot guarantee delivery dates.
Delays can occasionally occur due to production issues, carrier delays, weather, holidays, customs, or other circumstances outside our control.
If your order appears to be significantly delayed, please contact us at:
Incorrect Shipping Information
Please make sure your shipping address is correct when placing your order.
If you notice an incorrect address, contact us as soon as possible at support@mycuddi.com. Once an order has entered production or been shipped, we may not be able to change the delivery address.